Question 1

What is IndexFinds?

Accepted Answer

IndexFinds is a product discovery platform that helps you explore products from Chinese marketplaces such as Weidian, Taobao, and 1688. Catalog size and available product details change as listings are reviewed and updated.

Question 2

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner. You can register with your email address. After registration, you can save favorites and track your browsing history.

Question 3

What is a purchasing agent?

Accepted Answer

A purchasing agent (daigou) is a service that buys products from Chinese marketplaces on your behalf and ships them internationally. Current options are listed in our purchasing-agent directory.

Question 4

Is IndexFinds free to use?

Accepted Answer

Yes! IndexFinds is completely free. We earn a small commission from purchasing agents when you buy through our links, at no extra cost to you.

Question 5

How do I find products?

Accepted Answer

You can browse by category or brand, use the search bar with keywords, or try our visual search feature to find products by uploading an image.

Question 6

What are QC photos?

Accepted Answer

QC (Quality Check) photos are real photos taken by buyers after receiving their items. They help you see the actual product quality before purchasing.

Question 7

How accurate are the prices?

Accepted Answer

Prices are converted from Chinese Yuan (CNY) to your selected currency. Actual prices may vary slightly due to exchange rate fluctuations.

Question 8

Can I compare products from different sellers?

Accepted Answer

Yes! Each product listing shows available SKUs, sizes, colors, and prices, making it easy to compare options.

Question 9

Which agents do you support?

Accepted Answer

We support the purchasing agents shown in our live directory. You can compare them and choose your preferred platform before using the buy button.

Question 10

How do I place an order?

Accepted Answer

Find a product you like, click the "Buy" button, select your preferred agent, and you'll be redirected to the agent's website to complete your purchase.

Question 11

Do you handle payments or shipping?

Accepted Answer

No. IndexFinds is a product discovery platform only. All payments, shipping, and customer service are handled by the purchasing agent you choose.

Question 12

What if an item is out of stock?

Accepted Answer

Stock availability is managed by the original sellers. If an item is out of stock when you try to order through an agent, the agent will notify you and process a refund.

Question 13

How do I save my favorite products?

Accepted Answer

Click the heart icon on any product to add it to your favorites. You need to be logged in to use this feature.

Question 14

Can I change the display currency?

Accepted Answer

Yes! Use the currency selector in the header to switch between supported currencies. Prices will be automatically converted.

Question 15

How do I change the language?

Accepted Answer

Use the language selector in the header to switch between English, Chinese, French, German, Spanish, Italian, Portuguese, and Arabic.

Question 16

How can I contact support?

Accepted Answer

You can reach us via email at support@indexfinds.com or join our Telegram community.

Help Center

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